To return or exchange a product please email us the order number with product codes to firstname.lastname@example.org within 24hrs of receiving the product and we will help you with the process.You can call us on +91-9219459444, +91-9837228666 on Monday to Saturday between 12pm -7pm.
Steps To Making A Return:
- Please inform us within 3 days of receipt of order.
- Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a Video of unpacking package.
- Products can be returned within 7 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition.
- Refunds will only be made after we have received the shipment in its original packaging.
Criteria for Return:
- The items should be unused.
- The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.
- There should not be any scratches or deformities on the surface of the product.
- Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
- Any jewellery not in its original condition will not be considered eligible for return.
Return Shipment Process:
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you.Please address all returns to:
Tika Ram And Sons Jewellers
Ticket Ganj, Infront Of SBI Bank
Refunds Will Be Done In The Following Case:
- Genuine quality issues.
- Packages lost in transit.
- In case we discover that a wrong item has been shipped to you.